Minimum Requirements
Master’s or Bachelor’s degree from an accredited college in Information Technology, Computer Science, or Business
Minimum 4 years of hands-on experience in the relevant field
Minimum 2 years of experience in CRM such as Salesforce, MS Dynamics, or SAP.
Experienced in Product Roadmap, User Journey Analysis, and User personas.
Familiarity with certain tools such as Jira, Smartsheet, Confluence, UX Design
Job Responsibilities
Research emerging technologies to decide if installing them can increase the organization's efficiency and effectiveness
Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile
Devise ways to add new functionality to existing computer systems
Design and develop new systems by choosing and configuring hardware and software
Oversee the installation and configuration of new systems to customize them for the organization
Conduct testing to ensure that the systems work as expected
Train the system's end users and write instruction manuals
Test maintain and monitor computer programs and systems including coordinating the installation of computer programs and systems.
Troubleshoot program and system malfunctions to restore normal functioning.
Expand or modify system to serve new purposes or improve work flow.
Use the computer in the analysis and solution of business problems
such as development of integrated production and inventory control and cost analysis systems.
Consult with management to ensure agreement on system principles
Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
Develop document and revise system design procedures test procedures and quality standards.
Train staff and users to work with computer systems and programs.
Coordinate and link the computer systems within an organization to increase compatibility so that information can be shared.
Assess the usefulness of pre-developed application packages and adapt them to a user environment.
Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs
Provide staff and users with assistance solving computer-related problems
such as malfunctions and program problems
Use object-oriented programming languages
as well as client and server applications development processes and multimedia and Internet technology.
Review and analyze computer printouts and performance indicators to locate code problems
and correct errors by correcting codes.
Supervise computer programmers or other systems analysts or serve as project leaders for particular systems projects.
Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements
Determine computer software or hardware needed to set up or alter system.
Analyze information processing or computation needs and plan and design computer systems ,using techniques such as structured analysis, data modelling, and information engineering.
Interview or survey workers, observe job performance, or perform the job to determine what information is processed and how it is processed. Specify inputs accessed by the system and plan the distribution and use of the results.
Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
Recommend new equipment or software packages.